Legal

Refund and Cancellation Policy

When GetKoinology refunds a plan, how to ask, and how long it takes.

Last updated 12 August 2026

The short version

If a paid plan is not what you expected, tell us within 7 days of payment and we will refund it in full, provided you have not yet exported a Schedule VDA or tax report on that plan.

There is nothing to cancel. Plans are a single payment covering one year and do not renew automatically, so you will never be charged again unless you choose to buy another year.

Cancellation

We do not run recurring subscriptions. Buying a plan is a one-time payment that gives you access for 365 days from the moment it is paid.

Because nothing recurs, there is no subscription to cancel and no card left on file with us. When the year ends, your account simply returns to the free plan and your data stays where it is.

You can stop using the service at any time.

When we refund

We will refund a plan in full if you ask within 7 days of payment and have not yet downloaded a Schedule VDA export or a tax or TDS report on that plan.

We will also refund in full, at any point in the plan year, if you were charged twice for the same plan, if a payment was taken but the plan was never activated on your account, or if a fault on our side prevents the paid features from working and we cannot fix it in reasonable time.

When we do not refund

We generally do not refund after 7 days, or once you have exported a Schedule VDA or tax report on that plan. The export is the substance of what a paid plan provides — once you have it, the plan has been used.

We do not refund because the figures produced are higher than you hoped, or because your imported data turned out to be incomplete. The tool reports what it is given, and its accuracy depends on the records you supply.

We do not refund the free plan, since nothing is charged for it. We encourage you to use it first to see whether the tool suits your records before paying for anything.

How to request a refund

Write to us through the contact page with the email address on your account and the date of payment. You do not need to give a reason, though it helps us improve if you do.

We aim to reply within two working days.

How refunds are paid

Approved refunds go back through Razorpay to the original payment method. We cannot refund to a different card, account or UPI ID.

Once we approve a refund it is usually initiated the same working day. Your bank or card issuer then decides how quickly it appears, which is commonly five to ten working days and is outside our control.

Refunds are made in Indian rupees for the amount charged. Any difference caused by currency conversion or bank fees is a matter between you and your bank.

Failed and duplicate payments

If a payment fails, no plan is activated and no money should leave your account. Where a bank has placed a temporary hold, it is normally released automatically within a few working days.

If you were charged and your plan did not activate, contact us — we would rather find that ourselves, but we do not always see it. We will either activate the plan or refund the payment, whichever you prefer.

Contact

All refund and cancellation requests go through our contact page.

See also our Pricing and Subscription Terms and Terms of Service.

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